SmartCustomWriting.com has been around for several years and has been a popular source for students to order and receive academic products for their assignment needs. Because this company has been mentioned by many users of our site, we decided to conduct a detailed review. We have used the common criteria that we do for all of our reviews – information provided on the Smart Custom Writing website, testimonials published on the site, off-site customer feedback, our own reviews of sample writings from company authors, pricing, discounts, and benefits, and any other key information we can find. What follows is a summary of all of these efforts.
Writer Quality
This is obviously the most important factor for a writing service. When it has high quality writers who are credentialed in a variety of writing fields, and who are native English-speakers, then it can produce the quality that customers need. Companies can tout the credentials of their writers, but the real proof is in the delivered products.
First, we checked the samples that are published on the website. There were several that we reviewed on diverse topics and at different academic levels. Frankly, we were impressed. The research was appropriate for the academic levels, there were clear thesis statements, and the body of the pieces flowed logically and well.
We also wanted to hear from customers who had actually received ordered products, and we combed through social media and review sites, as well as solicited reviews from our own site. We were able to garner lots of feedback, most of which was very positive. Customers stated that their products were well-researched and written, that they had continual communication with their writers, and that any revisions they wanted were completed quickly and well.
One additional point. Some of the feedback we received was from career professionals who had used the service for their resume/CV needs, and business owners in need of copywriting products or services. They, too, had positive things to say about Smart Custom Writing.
In all, we can say that SmartCustomWriting.com is a reliable and trusted source for writing for students and others.
Customer Support/Quality Control
We contacted the customer support department by phone and live chat, to ask detailed questions about products and services, and policies. We found friendly, helpful agents who seemed to be well versed. This tells us that these people are trained employees of the company rather than of an answering service. This is a huge plus in our eyes.
In terms of quality control, we were happy to see that, once a writing product is completed, it is passed to an editorial staff that checks it for conformity to the customer’s instructions, for quality, and for plagiarism. This is an additional confirmation of quality that some other services do not provide.
Ordering and Receiving Products and Services
There is an on-site order form for customers to fill out, and it asks for lots of detail. Once the form is submitted, a writer is assigned. Customers and writers then communicate during the process so that misunderstandings are minimized.
Smart Custom Writing prices are about average for the industry, beginning at $12.99 for a basic high school essay and increasing to $49.99 for Ph.D. research products with an urgent deadline.
Payments are made via major credit cards and handled through a third-party SSL certified payment processor. Customers can feel confident that their financial information is secured and safe to present to the company.
Benefits and Perks
Customers can avail themselves of some pretty good discounts. There is a newcomer discount of 16% on the first order. Smart Custom Writing also offers periodic pricing specials that are published on its site. Lifetime discounts are also available, ranging from 5 – 15% and based on the cumulative amount of money spent.
Other benefits include lots of freebies – title, bibliography, and outline pages, as well as revisions, formatting, and a plagiarism report. Most of these are standard, but a plagiarism report is not normally offered.
Offsite Feedback
We put a lot of stock into the comments and feedback that customers provide on places other than a company website. These are more objective and reflect real experiences with a company. In this case, feedback is overwhelmingly positive, and that is powerful information for us to have as we evaluate a writing service.
Summary/Recommendation
We are impressed with SmartCustomWriting.com. It is a legal and reliable writing service that provides students, career professionals, and business owners with great products and services. Its business model obviously works – employ high-quality writing staff capable of producing what customers need and deserve; employ and train customer support agents; provide the quality control that customers expect; and have policies that spell out exactly what mutual responsibilities are. In all, Smart Custom Writing is an example of exactly what a professional writing service should be. We are therefore assigning a rating of 5, on a 1-5-point scale. Those who use smart Custom Writing services will not be disappointed.
Leave a comment