Three years ago, Australian Essay opened its doors to serve students in Australia and elsewhere around the world. The company states, however, that its headquarters is in the U.S. In the three years that it has been in operation, there have been a number of AustralianEssay reviews posted on the web as well as some very favorable AustralianEssay.com testimonials. We have taken all of these into account in preparing our review of this company, along with the information and content provided on the website, samples of writing if they are available, the customer service experience that we have with them, and the quality of a research paper which we obtained. Now, you are probably wondering whether or not this is a reliable service, and if you are safe placing an order here. Keep reading to learn more. The results of our investigation are detailed below. The final section contains our determinations.
PRODUCTS AND SERVICES
There is a link on the home page for “services.” Here, students will find some articles on various products that the company offers. During the ordering process, however, many more products are shown through a dropdown menu. It appears that AustralianEssay provides any type of academic writing, admissions essays, coursework help, as well as theses, dissertations and editing. There do not appear to be any services relevant to business professionals or job seekers.
Visitors and customers can contact the company via phone, email and live chat. We did all three, and did receive responses from their representatives.
WEBSITE QUALITY
The site is well organized, with links to prices, services, FAQ’s and a blog. Under the services link are some articles about the most common product orders they receive. Some concerns we have about the site is that is does not seem to have been updated. The copyright is 2013-2015, and the blog only contains two articles, both of which are quite promotional.
The quality of writing on the site and in the blog is also a concern. Poorly constructed sentences and vocabulary errors were found. While we understand that the writers who create the site content are usually not the writers providing academic services, this is still poor optics. It shows a lack of attention to detail as well. Customers seeing such poor writing may not feel safe placing an order.
QUALITY OF PRODUCTS AND SERVICES
AustralianEssay.com company reviews that we found on other review sites and on social media are not very favorable. Customers do complain about the writing quality, most of them being at the university level ad expecting the writing to be better and more sophisticated. Many stated that the product they received flowed more like a high school piece of writing and did contain grammatical errors.
One concern we had was that a Ph.D. student could order a complete dissertation within a 7-day deadline. This hardly seems possible. Hopefully this was a misstatement on the part of the customer service representative, or the site was in error.
In terms of customer service, we contacted the company three times, using each of the methods. By phone and live chat, the reps do not seem to have detailed answers to questions. We were placed on hold or waited while they checked for an answer. Either the staff is not trained adequately or they are using an answering service. We had a bit better luck via email, although that was slower.
Is Australian Essay a scam? No, it isn’t. All customers stated they did receive their products as ordered. Their issues lie with quality. We did not, however, find an AustralianEssay.com BBB membership. However, please note that companies have no legal requirement to join the BBB, which has no governmental affiliation.
PRICES AND DISCOUNTS
Australian Essay prices are a bit above average. They begin at $12.99 per page, but cost depends upon the deadline urgency as well. There is not distinction between undergraduate and graduate works, and there are two level or writing to order – standard or premium. We received a standard level 8-page research paper with a 7-day deadline. The cost was $167.89. However, there are AustralianEssay discounts for new customers – this is 15%. We found no other AustalianEssay.com coupons, promo codes, or special pricing offers, although one customer service stated that they do offer special pricing periodically. Please note – all pricing is in Australian dollars.
Payment methods are quite standard. The process appears to have been secured using a common payment provider. No students reported any issues here.
EXTRA FEATURES
While we did not find any free pages and such, we were not charged extra for our title page or bibliography.
In searching for extra features, we also took the time to read the privacy policy and terms of use. Both documents were short, and easy to read. Unfortunately, neither gave much useful information. They did not indicate whether or not the service is GDPR compliant. No mention was made about the use of cookies. Ultimately, students have no way of knowing how or if the company protects their personal information. This is concerning to say the least.
CONCLUSION
Our review on Australian Essay used the same factors that we do for all writing services we review. Our concerns are that the site has not been updated in a while, the blog has not been maintained, and the quality of writing is not equal to the expectations of most university professors. We have therefore assigned an AustralianEssay rating of “Fair.”
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